Terms and Conditions

 

Welcome to LASHSHACK! The terms “we”, “us” and “our” refer to LASHSHACK LTD. LASHSHACK LTD operates this store and website, including all related content, tools, and services (collectively, the “Services”) to provide you with a curated shopping experience.

These Terms of Service (the “Terms”) govern your access to and use of our Services. Please read them carefully, as they include important legal information, including warranty disclaimers and limitations of liability.

By accessing or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

  1. ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old (or supervised by a parent/guardian).
  • Any information you provide is current, accurate, and complete.
  • You are responsible for maintaining the confidentiality of your account details and for any activity under your account.
  • You may not sell, transfer, or assign your account to any other person.
  1. OUR PRODUCTS

We aim to present our products accurately. However:

  • Colours may appear differently depending on your screen.
  • We do not guarantee that any product will meet your expectations.
  • Product descriptions, prices, and availability are subject to change at any time without notice.

We reserve the right to discontinue or limit the sale of any product.

  1. ORDERS

By placing an order, you are making an offer to purchase. LASHSHACK LTD reserves the right to accept or decline any order for any reason.

  • Orders are not accepted until you receive an order confirmation.
  • We may not be able to cancel orders once processed.
  • Orders are subject to our Refund Policy.

You represent that all purchases are for personal use only and not for resale or export.

  1. PRICING AND BILLING
  • Prices are listed in [insert currency] and may change at any time.
  • Promotional offers may have separate terms which override these Terms.
  • All taxes, shipping, and handling fees are calculated at checkout.
  • You agree to provide valid and updated billing and payment information.

You warrant that:

  1. The payment method you use is authorized.
  2. You will pay all charges incurred under your account.
  3. We may cancel any order suspected of fraud or unauthorized use.
  1. SHIPPING AND DELIVERY
  • Delivery timeframes are estimates only and not guaranteed.
  • We are not liable for delays caused by carriers, customs, or events beyond our control.
  • Risk of loss passes to you upon dispatch from our warehouse.
  1. INTELLECTUAL PROPERTY

All content on the Services—including trademarks, logos, images, product names, designs, and layouts—is owned by LASHSHACK LTD or its licensors.

  • You may not use, reproduce, or distribute our content without prior written consent.
  • Unauthorized use may violate UK Intellectual Property laws.
  1. OPTIONAL TOOLS

We may provide access to third-party tools or features “as is” without warranties or support. Use of these tools is at your own risk.

Future tools or features will also be subject to these Terms.

  1. THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for:

  • Their content or accuracy
  • Your interactions or transactions with them

Please review third-party terms before engaging with them.

  1. PRIVACY POLICY

By using the Services, you agree to our Privacy Policy, which governs how we collect, use, and protect your data in accordance with UK GDPR and Data Protection Act 2018.

  1. FEEDBACK

If you provide feedback or suggestions, you grant LASHSHACK LTD a perpetual, worldwide, royalty-free license to use, publish, and distribute such content.

You confirm that:

  • You own or control the rights to any content submitted
  • Your feedback does not violate any third-party rights

We reserve the right to remove feedback we consider inappropriate.

  1. ERRORS AND OMISSIONS

We may correct errors or omissions in product listings, prices, or availability without prior notice—even after an order has been submitted.

  1. PROHIBITED USES

You agree not to use the Services for:

  • Any unlawful or fraudulent purpose
  • Harassment or abuse of others
  • Uploading malicious software or viruses
  • Circumventing security features

Violations may result in immediate termination of your access.

  1. TERMINATION

We may terminate your access to the Services at any time without notice if you violate these Terms. All applicable clauses (including intellectual property, feedback, liability, indemnification, etc.) will survive termination.

  1. DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without any warranties, express or implied.

We do not guarantee that:

  • The Services will be uninterrupted or error-free
  • Products will meet your specific expectations

Use is at your own risk.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • LASHSHACK LTD shall not be liable for any direct, indirect, incidental, or consequential damages.
  • This includes, but is not limited to, loss of data, revenue, or business interruption, even if we were advised of the possibility.
  1. INDEMNIFICATION

You agree to indemnify and hold harmless LASHSHACK LTD from any claims, losses, liabilities, or legal fees arising from:

  • Your breach of these Terms
  • Your use of the Services
  • Your violation of any third-party rights or applicable laws
  1. SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, the rest shall remain valid and enforceable.

  1. WAIVER & ENTIRE AGREEMENT

Failure to enforce any provision of these Terms does not constitute a waiver. These Terms constitute the entire agreement between you and LASHSHACK LTD and supersede all prior agreements or understandings.

  1. ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent. We may transfer our rights and obligations without notice.

  1. HEADINGS

Headings are for convenience only and do not affect the meaning of these Terms.

  1. PATCH TESTING & CUSTOMER RESPONSIBILITY

Important Product Use Disclaimer:

  1. Formulation:
    Our Pre-Glued Clusters use Tren-Bond® technology, free of cyanoacrylate, latex, and common irritants. Vegan and hypoallergenic.
  2. Patch Test Limitations:
    Skin patch tests are unreliable for this product. Only application to the lashes will determine compatibility.
  3. Possible Reactions:
    Rare, but may include itching, swelling, or irritation—especially if applied incorrectly (e.g., on the waterline).
  4. Customer Responsibility:
    Customers must read the full ingredient list. Use is at your own risk. LASHSHACK LTD is not liable for adverse reactions.
  5. Medical Advice:
    Discontinue use immediately and seek medical advice if irritation or swelling occurs.
  1. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. CHANGES TO TERMS

You can review the most current version of the Terms of Service at any time on this page. We may update these Terms from time to time. Material changes will be communicated via our website or by email where applicable. Continued use of the Services after updates constitutes your acceptance.

  1. CONTACT INFORMATION

For any questions about these Terms of Service:

LASHSHACK LTD
📧 Email: enquiries@lashshackenquiries.com

🏢 Address: Lashshack LTD, 20 Riverside, Dogflud way, Farnham, Surrey, GU9 7UG
📃 Business Registration Number: 16679682
💼 VAT Number: 482 5699 42

 

ALL OUR LASHES ARE HYPOALLERGENIC, CRUELTY-FREE, VEGAN, LATEX FREE

All Of Our Pre-glued Lashes are ~Hypoallergenic ~ Vegan ~ Cruelty-free ~ Latex-free  ~               ~24HR Tracked Delivery Available For UK Orders Before 3pm ~            All Of Our Pre-glued Lashes are ~Hypoallergenic ~ Vegan ~ Cruelty-free ~ Latex-free           ~ 24HR Tracked Delivery Available For UK Orders Before 3pm  ~