Privacy Policy

1. Overview

This Privacy Policy describes how LASHSHACK LTD (“we”, “us”, or “our”) collects, uses, stores, and shares your personal data when you interact with us or make a purchase from our website.

By using our website or services, you agree to the collection and use of information in accordance with this policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following personal data from you:

• Identity Information: Full name, age, date of birth, and gender
• Contact Information: Email address, phone number, billing and shipping addresses
• Payment Information: Payment card details (processed securely via third-party providers – we do not store card details)
• Order & Transaction Information: Products purchased, order history
• Marketing & Preferences: Your preferences, interests, feedback, competition responses
• Website & Social Media Activity: Usage data, social media interactions, click-throughs, device/browser type, IP address
• Communication Data: Emails, messages, and other correspondence

3. Why We Collect Your Data

We collect your personal data for the following lawful purposes:

• To process and fulfil your orders, including payment and delivery
• To communicate with you about purchases, returns, or service issues
• To send you promotional offers, product updates, or newsletters (if you have opted in)
• To improve our services, website experience, and customer support
• To monitor and prevent fraudulent transactions and ensure security
• To comply with our legal obligations, including tax and accounting laws

4. Legal Basis for Processing

We only process your data where we have a legal basis to do so. This includes:

• Contractual necessity: To process your orders and provide customer service
• Legitimate interests: To improve our services, prevent fraud, and manage our operations
• Consent: For sending marketing communications, which you can withdraw at any time
• Legal compliance: To comply with our legal and regulatory obligations

5. Sharing of Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties where necessary, including:

• Service Providers: Payment processors, delivery and logistics partners, email marketing platforms, website hosts, and IT support
• Legal Authorities: If required to comply with laws, regulations, court orders, or government requests

All third-party providers are contractually obligated to protect your data and use it only for the specified purpose.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., tax or legal obligations).

When no longer needed, we securely delete or anonymise your data.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted storage
• Firewall and antivirus software
• Limited access to data by authorised personnel only

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

8. Your Rights (UK GDPR)

You have the following rights in relation to your personal data:

• ✅ Right to Access – Request a copy of the personal data we hold about you
• ✅ Right to Rectification – Request corrections to inaccurate or incomplete data
• ✅ Right to Erasure – Request deletion of your data under certain circumstances
• ✅ Right to Restrict Processing – Ask us to limit processing under certain conditions
• ✅ Right to Data Portability – Request transfer of your data to another provider
• ✅ Right to Object – Object to data processing based on legitimate interests or direct marketing
• ✅ Right to Withdraw Consent – Withdraw marketing consent at any time

To exercise any of these rights, please contact us at lashshackenquiries.com. We may require verification of your identity before proceeding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

9. Marketing Communications

If you have subscribed to our mailing list, we may send you promotional emails, offers, or updates.

• You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
• If you place an order and opt into receiving marketing, we will retain your contact details for these purposes unless you unsubscribe.

10. Cookies and Website Tracking (Optional Section)

Our website may use cookies and tracking tools to:

• Improve your browsing experience
• Monitor site traffic and usage patterns
• Personalise content and marketing offers

You can modify your browser settings to refuse cookies or alert you when cookies are being used.

11. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of third-party sites. We encourage you to read their privacy policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please check this page periodically for updates. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

LASHSHACK LTD
📧 Email: enquiries@lashshackenquiries.com

🏢 Address: Lashshack LTD, 20 Riverside, Dogflud way, Farnham, Surrey, GU9 7UG
📃 Company Registration Number: 16679682
💼 VAT Number: 482 5699 42